Refund Policy

At Keystotal LTD (“we,” “our,” or “us”), we strive to provide high-quality digital products and services. This Refund Policy explains our terms regarding refunds for purchases made through our website keystotal.shop.

1. General Policy

• All purchases of digital products (including software keys, licenses, and downloadable items) are non-refundable once the product has been delivered or accessed.
• By completing a purchase, you agree that delivery of digital goods begins immediately after payment confirmation.
• We strongly recommend reviewing product details carefully before purchasing.

2. Eligibility for Refund

A refund may be considered only in the following circumstances:

• Duplicate payments due to a technical or system error
• The product key is invalid or does not work and cannot be replaced
• The product was not delivered due to our fault

Refund requests must be submitted within 7 days of the purchase date.

3. How to Request a Refund

To request a refund, please contact our support team with your order details and reason for the request:

Email: Contact@keystotal.shop
Phone: +44 7457 421551

We will review your request and respond within 3–5 business days.

4. Replacements

• If a product key is faulty or not working, we will first attempt to provide a replacement.
• Refunds will only be issued if a replacement cannot be provided.

5. Chargebacks

• Initiating a chargeback without contacting us first may result in suspension of future purchases.
• We encourage customers to contact support to resolve any issues quickly and fairly.

6. Subscription Cancellations

• If you cancel a recurring subscription (if applicable), the cancellation will take effect at the end of the current billing period.
• You will not be charged for future billing cycles after cancellation.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Updates will be posted on this page with a revised effective date.

8. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Keystotal LTD
Address: 24-26, Arcadia Avenue, London, United Kingdom, N3 2JU
Phone: +44 7457 421551
Email: Contact@keystotal.shop